Concierge
We answer every new patient call for your practice
We answer every new patient call for your practice
Replace missed calls, voicemails, and front-desk overload with trained dental coordinators who answer every call live 24/7, in your name, using your protocols.
Replace missed calls, voicemails, and front-desk overload with trained dental coordinators who answer every call live 24/7, in your name, using your protocols.
Request access
Trusted by top-performing dental teams
Trusted by top-performing dental teams
You could be missing out on hundreds
of new patients each month
You could be missing out on hundreds of new patients each month
Use the calculator below to see how much revenue you are losing
and what Wellspoken can recover for you
Use the calculator below to see how much revenue you are losing and what Wellspoken can recover for you
Your current weekly working hours
Avg. gross production per new patient in the first 12 months: $4,220
Revenue left on the table each year
Yearly additional revenue
Your current weekly working hours
Avg. gross production per new patient in the first 12 months: $4,220
Revenue left on the table each year
Yearly additional revenue
Your current weekly working hours
Avg. gross production per new patient in the first 12 months: $4,220
Revenue left on the table each year
Yearly additional revenue
*Based on real results from Wellspoken partner practices with 24/7 Concierge coverage
*Based on real results from Wellspoken partner practices with 24/7 Concierge coverage
How it works
Simple process to
convert every call
We assign your practice a Wellspoken number
We assign and activate a custom phone line for your practice, that routes directly to our concierge team. Every new patient call is tracked, answered, and reported in one place.
1
We assign your practice a Wellspoken number
We assign and activate a custom phone line for your practice, that routes directly to our concierge team. Every new patient call is tracked, answered, and reported in one place.
1
We assign your practice a Wellspoken number
We assign and activate a custom phone line for your practice, that routes directly to our concierge team. Every new patient call is tracked, answered, and reported in one place.
1
We answer your calls
Our trained concierges act as an extension of your front desk, answering new patient calls 24/7 - even after hours or during busy times.
2
We answer your calls
Our trained concierges act as an extension of your front desk, answering new patient calls 24/7 - even after hours or during busy times.
2
We answer your calls
Our trained concierges act as an extension of your front desk, answering new patient calls 24/7 - even after hours or during busy times.
2
We turn calls into booked appointments
We handle every conversation with care, confirming patient needs, insurance, and intent before booking directly into your schedule.
3
We turn calls into booked appointments
We handle every conversation with care, confirming patient needs, insurance, and intent before booking directly into your schedule.
3
We turn calls into booked appointments
We handle every conversation with care, confirming patient needs, insurance, and intent before booking directly into your schedule.
3
Practices that use Wellspoken see results like these within 60 days
+300%
Avg. increase in new patients in just 60 days
Request access
65%
Calls turned into booked appointments
99%
Calls answered, even after hours
$18,600
Average monthly boost in revenue
12,000+
New patients welcomed last quarter
7x ROI
For every dollar spent on Wellspoken Practice Growth
+300%
Avg. increase in new patients in just 60 days
Request access
65%
Calls turned into booked
appointments
99%
Calls answered,
even after hours
$18,600
Average monthly boost
in revenue
12,000+
New patients welcomed
last quarter
7x ROI
For every dollar spent on Wellspoken Practice Growth
+300%
Avg. increase in new patients in just\ 60 days
65%
Calls turned into booked appointments
99%
Calls answered, even after hours
$18,600
Average monthly boost in revenue
12,000+
New patients welcomed last quarter
7x ROI
For every dollar spent on Wellspoken Practice Growth
Why Concierge Works for Your Practice
Professional patient care from the first hello, without stretching your team or missing opportunities.
Trained on Your Practice
Our concierges learn your specific services, pricing, insurance policies, and scheduling preferences, so every conversation feels like it's coming from your own front desk.
Higher Quality Conversations
Real people who understand dental create trust and answer questions thoughtfully, converting more inquiries than voicemail or chatbots ever could.
Scale Without Limits
Handle 10 calls or 100 calls per day without adding staff or overwhelming your team during peak hours.
Dr. Alesandra DiCicco
General & Cosmetic Dentist
“Wellspoken feels like an extension of my team. Since partnering with Wellspoken in December, 2024 our phones are consistently answered with the same care and professionalism we expect in-house. Patients get a great first impression, and we no longer worry about missed calls or lost opportunities.”
Dr. Alesandra DiCicco
General & Cosmetic Dentist
“Wellspoken feels like an extension of my team. Since partnering with Wellspoken in December, 2024 our phones are consistently answered with the same care and professionalism we expect in-house. Patients get a great first impression, and we no longer worry about missed calls or lost opportunities.”
Dr. Alesandra DiCicco
General & Cosmetic Dentist
“Wellspoken feels like an extension of my team. Since partnering with Wellspoken in December, 2024 our phones are consistently answered with the same care and professionalism we expect in-house. Patients get a great first impression, and we no longer worry about missed calls or lost opportunities.”
Frequently Asked Questions
What exactly does the Wellspoken Concierge service do?
Our trained dental concierges answer every new-patient call on behalf of your practice 24/7, including after hours. They qualify callers, answer questions, confirm insurance, and book appointments directly into your schedule using your protocols.
How is this different from a typical answering service or call center?
We’re not a generic call center. Every Wellspoken Concierge is trained specifically on your practice, your services, pricing, and scheduling preferences. Patients feel like they’re speaking with your own front desk, not a third-party operator.
Will this replace my front-desk team?
No. Our goal is to support your staff, not replace them. We handle overflow calls, after-hours inquiries, and missed opportunities, freeing your team to focus on in-office patients and higher-value tasks.
How do you train your team for my practice?
During onboarding, we gather your service list, insurance details, hours, and tone preferences. Our team runs test calls to ensure alignment before going live, so every patient interaction sounds natural and on-brand.
Can you answer calls after hours or on weekends?
Yes. We operate 24/7. That means even when your practice is closed or your front desk is busy, every call from a potential new patient is answered live.
What types of calls do you handle?
We focus on new-patient calls, inquiries about appointments, treatments, or insurance. We can also route existing patient or emergency calls to your internal team if needed.
How quickly are calls answered?
Our average answer time is under 10 seconds. Each call is handled by a trained dental coordinator who follows your specific script and scheduling protocols.
Do you integrate with our scheduling or management software?
Yes. We integrate seamlessly with systems like NexHealth and other leading practice management tools. If you don’t use one, we’ll manage bookings through your Wellspoken dashboard.
How do I track calls and appointments handled by Wellspoken?
You’ll have access to a real-time dashboard showing every call, patient interaction, and booking. You can see what’s working, listen to call recordings, and measure results.
Is patient information secure?
Absolutely. All calls and data are handled under strict HIPAA compliance. We protect patient privacy with end-to-end encryption and secure data storage.
How soon can we start?
Setup typically takes 3 - 5 business days. Once we’ve trained our team on your practice, we can start answering calls and booking patients right away.
What is the pricing for the Patient Concierge service?
The Patient Concierge plan starts at $4,000/month, which includes a fully managed front-desk team for new-patient calls. You’ll also pay a $50 fee per successful new-patient appointment - only when the patient actually shows up.
What exactly does the Wellspoken Concierge service do?
Our trained dental concierges answer every new-patient call on behalf of your practice 24/7, including after hours. They qualify callers, answer questions, confirm insurance, and book appointments directly into your schedule using your protocols.
How is this different from a typical answering service or call center?
We’re not a generic call center. Every Wellspoken Concierge is trained specifically on your practice, your services, pricing, and scheduling preferences. Patients feel like they’re speaking with your own front desk, not a third-party operator.
Will this replace my front-desk team?
No. Our goal is to support your staff, not replace them. We handle overflow calls, after-hours inquiries, and missed opportunities, freeing your team to focus on in-office patients and higher-value tasks.
How do you train your team for my practice?
During onboarding, we gather your service list, insurance details, hours, and tone preferences. Our team runs test calls to ensure alignment before going live, so every patient interaction sounds natural and on-brand.
Can you answer calls after hours or on weekends?
Yes. We operate 24/7. That means even when your practice is closed or your front desk is busy, every call from a potential new patient is answered live.
What types of calls do you handle?
We focus on new-patient calls, inquiries about appointments, treatments, or insurance. We can also route existing patient or emergency calls to your internal team if needed.
How quickly are calls answered?
Our average answer time is under 10 seconds. Each call is handled by a trained dental coordinator who follows your specific script and scheduling protocols.
Do you integrate with our scheduling or management software?
Yes. We integrate seamlessly with systems like NexHealth and other leading practice management tools. If you don’t use one, we’ll manage bookings through your Wellspoken dashboard.
How do I track calls and appointments handled by Wellspoken?
You’ll have access to a real-time dashboard showing every call, patient interaction, and booking. You can see what’s working, listen to call recordings, and measure results.
Is patient information secure?
Absolutely. All calls and data are handled under strict HIPAA compliance. We protect patient privacy with end-to-end encryption and secure data storage.
How soon can we start?
Setup typically takes 3 - 5 business days. Once we’ve trained our team on your practice, we can start answering calls and booking patients right away.
What is the pricing for the Patient Concierge service?
The Patient Concierge plan starts at $4,000/month, which includes a fully managed front-desk team for new-patient calls. You’ll also pay a $50 fee per successful new-patient appointment - only when the patient actually shows up.
What exactly does the Wellspoken Concierge service do?
Our trained dental concierges answer every new-patient call on behalf of your practice 24/7, including after hours. They qualify callers, answer questions, confirm insurance, and book appointments directly into your schedule using your protocols.
How is this different from a typical answering service or call center?
We’re not a generic call center. Every Wellspoken Concierge is trained specifically on your practice, your services, pricing, and scheduling preferences. Patients feel like they’re speaking with your own front desk, not a third-party operator.
Will this replace my front-desk team?
No. Our goal is to support your staff, not replace them. We handle overflow calls, after-hours inquiries, and missed opportunities, freeing your team to focus on in-office patients and higher-value tasks.
How do you train your team for my practice?
During onboarding, we gather your service list, insurance details, hours, and tone preferences. Our team runs test calls to ensure alignment before going live, so every patient interaction sounds natural and on-brand.
Can you answer calls after hours or on weekends?
Yes. We operate 24/7. That means even when your practice is closed or your front desk is busy, every call from a potential new patient is answered live.
What types of calls do you handle?
We focus on new-patient calls, inquiries about appointments, treatments, or insurance. We can also route existing patient or emergency calls to your internal team if needed.
How quickly are calls answered?
Our average answer time is under 10 seconds. Each call is handled by a trained dental coordinator who follows your specific script and scheduling protocols.
Do you integrate with our scheduling or management software?
Yes. We integrate seamlessly with systems like NexHealth and other leading practice management tools. If you don’t use one, we’ll manage bookings through your Wellspoken dashboard.
How do I track calls and appointments handled by Wellspoken?
You’ll have access to a real-time dashboard showing every call, patient interaction, and booking. You can see what’s working, listen to call recordings, and measure results.
Is patient information secure?
Absolutely. All calls and data are handled under strict HIPAA compliance. We protect patient privacy with end-to-end encryption and secure data storage.
How soon can we start?
Setup typically takes 3 - 5 business days. Once we’ve trained our team on your practice, we can start answering calls and booking patients right away.
What is the pricing for the Patient Concierge service?
The Patient Concierge plan starts at $4,000/month, which includes a fully managed front-desk team for new-patient calls. You’ll also pay a $50 fee per successful new-patient appointment - only when the patient actually shows up.
Never miss a call again
Every after-hours inquiry, every new patient opportunity answered by trained professionals who represent your practice
Request access
NexHealth Integration
Performance Insights
Patient Growth Tracking
Concierge Communication
Smart Scheduling
Treatment Requests
Never miss a call again
Every after-hours inquiry, every new patient opportunity answered by trained professionals who represent your practice
Request access
NexHealth Integration
Performance Insights
Patient Growth Tracking
Concierge Communication
Smart Scheduling
Treatment Requests
Never miss a call again
Every after-hours inquiry, every new patient opportunity answered by trained professionals who represent your practice
Request access
NexHealth Integration
Performance Insights
Patient Growth Tracking
Concierge Communication
Smart Scheduling
Treatment Requests