Concierge
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Your current weekly working hours
Avg. gross production per new patient in the first 12 months: $4,220
Revenue left on the table each year
Yearly additional revenue
How it works
Simple process to
convert every call
Practices that use Wellspoken see results like these within 60 days
Why Concierge Works for Your Practice
Professional patient care from the first hello, without stretching your team or missing opportunities.
Trained on Your Practice
Our concierges learn your specific services, pricing, insurance policies, and scheduling preferences, so every conversation feels like it's coming from your own front desk.
Higher Quality Conversations
Real people who understand dental create trust and answer questions thoughtfully, converting more inquiries than voicemail or chatbots ever could.
Scale Without Limits
Handle 10 calls or 100 calls per day without adding staff or overwhelming your team during peak hours.
Frequently Asked Questions
What exactly does the Wellspoken Concierge service do?
Our trained dental concierges answer every new-patient call on behalf of your practice 24/7, including after hours. They qualify callers, answer questions, confirm insurance, and book appointments directly into your schedule using your protocols.
How is this different from a typical answering service or call center?
We’re not a generic call center. Every Wellspoken Concierge is trained specifically on your practice, your services, pricing, and scheduling preferences. Patients feel like they’re speaking with your own front desk, not a third-party operator.
Will this replace my front-desk team?
No. Our goal is to support your staff, not replace them. We handle overflow calls, after-hours inquiries, and missed opportunities, freeing your team to focus on in-office patients and higher-value tasks.
How do you train your team for my practice?
During onboarding, we gather your service list, insurance details, hours, and tone preferences. Our team runs test calls to ensure alignment before going live, so every patient interaction sounds natural and on-brand.
Can you answer calls after hours or on weekends?
Yes. We operate 24/7. That means even when your practice is closed or your front desk is busy, every call from a potential new patient is answered live.
What types of calls do you handle?
We focus on new-patient calls, inquiries about appointments, treatments, or insurance. We can also route existing patient or emergency calls to your internal team if needed.
How quickly are calls answered?
Our average answer time is under 10 seconds. Each call is handled by a trained dental coordinator who follows your specific script and scheduling protocols.
Do you integrate with our scheduling or management software?
Yes. We integrate seamlessly with systems like NexHealth and other leading practice management tools. If you don’t use one, we’ll manage bookings through your Wellspoken dashboard.
How do I track calls and appointments handled by Wellspoken?
You’ll have access to a real-time dashboard showing every call, patient interaction, and booking. You can see what’s working, listen to call recordings, and measure results.
Is patient information secure?
Absolutely. All calls and data are handled under strict HIPAA compliance. We protect patient privacy with end-to-end encryption and secure data storage.
How soon can we start?
Setup typically takes 3 - 5 business days. Once we’ve trained our team on your practice, we can start answering calls and booking patients right away.
What is the pricing for the Patient Concierge service?
The Patient Concierge plan starts at $4,000/month, which includes a fully managed front-desk team for new-patient calls. You’ll also pay a $50 fee per successful new-patient appointment - only when the patient actually shows up.
