Patient Concierge

The Patient Concierge is the heart and voice of Wellspoken - the person who ensures patients feel heard, cared for, and respected every time they reach out. Our mission is to elevate the way private practices communicate with patients by offering warmth, accuracy, attentiveness, and reliability. Our culture is built on kindness, accountability, teamwork, and always doing what's best for both the patient and the practice.

In this role, you will bring empathy and professionalism to every call. You'll join a team that believes in going above and beyond, maintaining strong communication standards, and treating patients the way we'd want our own families to be treated.

Responsibilities:

• Answer calls with warmth, clarity, and professionalism.

• Schedule appointments accurately and efficiently.

• Provide thoughtful support and guidance for patient questions.

• Follow practice-specific protocols and workflows.

• Work closely with internal teams to ensure accurate execution.

• Maintain the high-quality patient experience Wellspoken is known for.

Ideal Personality:
Friendly, patient, articulate, compassionate, calm, and dependable --- someone who takes pride in making people feel cared for.

Qualifications:

• Customer service or medical call experience is preferred.

• Strong communication skills and ability to multitask.

• Tech-comfortable and able to learn new systems quickly.

What We Offer:

• Fully remote work with the freedom to work from anywhere

• Commissions for performance and high-quality results

• Flexible schedule so you can plan your work around your life

• Paid holidays to rest, recharge, and come back energized