Customer Success Specialist

The Customer Success Specialist ensures every new practice that joins Wellspoken feels supported, empowered, and confident. Our mission is to strengthen private practices through top-tier communication, seamless onboarding experiences, and ongoing performance support. Our culture is human-first, proactive, and quality-driven - we always do what's right even when it requires extra effort, and we always communicate with kindness and clarity.

In this role, you'll guide practices from onboarding to day-to-day success, acting as a teacher, problem-solver, and advocate. You'll join a team that celebrates curiosity, collaboration, personal accountability, and long-term thinking.

Responsibilities:

• Lead onboarding, training, and system setup for new partners.

• Continuously monitor performance and help practices optimize over time.

• Provide guidance rooted in Wellspoken's values of excellence and empathy.

• Serve as the bridge between clients and internal teams.

• Anticipate challenges and resolve them before they affect operations.

• Maintain strong, trust-based relationships with practice owners and staff.

Ideal Personality:
Excellent communicator, compassionate, organized, patient, proactive, and motivated by seeing others succeed.

Qualifications:

• 2+ years in customer success, training, or operations.

• Strong presentation and communication skills.

• Comfortable with technology and onboarding systems.

What We Offer:

• Fully remote work with the freedom to work from anywhere

• Commissions for performance and high-quality results

• Flexible schedule so you can plan your work around your life

• Paid holidays to rest, recharge, and come back energized