Account Manager

As an Account Manager at Wellspoken, you become the trusted partner and advocate for the private practices we support. Our mission is to elevate practices by improving patient communication, creating operational clarity, and giving practice owners peace of mind. You'll be joining a culture that values responsibility, kindness, clear communication, reliability, and a genuine passion for helping others succeed.

In this role, you will nurture long-term relationships and consistently deliver the Wellspoken experience - one built on warmth, honesty, and consistency. We love team members who take ownership, anticipate needs, solve problems before they grow, and approach every interaction with professionalism and empathy.

Responsibilities:

• Act as the primary point of contact for assigned practices.

• Deeply understand each practice's goals, challenges, and workflow.

• Communicate proactively to build trust and strengthen long-term relationships.

• Work internally with operations, concierge teams, and leadership to ensure smooth execution.

• Track performance, troubleshoot issues, and recommend optimizations.

• Ensure every interaction reflects Wellspoken's culture of clarity, care, and reliability.

Ideal Personality:
Warm, thoughtful, detail-oriented, proactive, dependable, and energized by helping clients feel supported and understood.

Qualifications:

• 2-4 years experience in account management or client relations.

• Strong communication skills and ability to manage multiple priorities.

• Familiarity with CRM systems and fast-paced service environments.

What We Offer:

• Fully remote work with the freedom to work from anywhere

• Commissions for performance and high-quality results

• Flexible schedule so you can plan your work around your life

• Paid holidays to rest, recharge, and come back energized